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Terms & Conditions

1. Definitions

  1. Meanings: In these Terms & Conditions, these particular expressions have the following meanings:
    • Baggage" or "baggage" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage;
    • "Baggage Check" means a document issued to Passenger by us as a receipt for Checked Baggage and which relate to the carriage of Checked Baggage and includes the Baggage Identification Tag.
    • "Baggage Identification Tag" means a document issued by us solely for identification of Checked Baggage.
    • "Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
    • "Conditions of Contract" means those statements contained in or delivered with the Itinerary, identified as such and which incorporate by reference, these Terms & Conditions and notices available at our offices and check-in counters.
    • "Connecting Time" means a time between the arrival of one flight to the departure of another flight for FLY-THRU flights which shall not be less than ninety (90) minutes and not more than six (6) hours apart. We reserve the right to revise the Connecting Time without prior advise due to airport restrictions imposed upon us by the airport operator and/or operational requirements.
    • "Damage" includes death, bodily injury to a passenger, delay, loss, partial loss or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
    • "Electronic Coupon" means an electronic flight coupon or other value document held in our database.
    • "Electronic Ticket" means the Itinerary issued by us or on our behalf, the Electronic Coupon and if applicable, a boarding document.
    • "Flight Coupon" means that portion of the Ticket that bears the notation "good for passage" or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.
    • "FLY-THRU" means flight transfer services for flights purchased under a single Itinerary wherein the arrival of the first flight and the departure of the subsequent flight is within the Connecting Time.
    • “Guests”, "passenger"," you", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft with our consent.
    • "Itinerary" or “Travel Itinerary” means the document we issue to Passenger that includes the Passenger's name, flight information, booking number, Conditions of Contract and notices.
    • "Route" means the flight from the airport at the point of origin to the airport at the point of destination.
    • "Seat" means a seat in our aircraft.
    • “SkyRider” means the club for children below the age of fourteen (14) years providing rewards,
      benefits, activities and giveaways to its members and with its official webpage at
      www.skyrider.airasia.com.
    • “SkyRider Young Flyer” means services for the carriage of unaccompanied children aged between seven (7) and twelve (12) years who are SkyRider members on selected AirAsia flights.
    • "Tariff" means our fares and charges published electronically or on paper.
    • "Ticket" means the Itinerary and includes the Electronic Ticket and Electronic Coupon issued by us or on our behalf and including the Conditions of Contract and notices contained in it.
    • "Terms & Conditions" means these Terms and Conditions of Carriage.
    • "Unchecked Baggage", means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.
    • "We", "our", "ourselves","us" and "Carrier" means PT Indonesia AirAsia
    • "Website" means the internet site www.airasia.com provided by us for the purpose of Passengers making online bookings and to access information about us.
  2. Captions: The title or caption of each Article of these Terms & Conditions is for convenience only and is not to be used for interpretation of the text.

2. Applicability

  1. General: These Terms & Conditions apply to the carriage by air or by other means of transportation including surface transportation of Passengers and Baggage performed by us or on our behalf and to any liability we may have in relation to that carriage and transportation.
  2. Terms & Conditions Prevail: Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and our Conditions of Contract or any other regulations we may have dealing with particular subjects, these Terms & Conditions shall prevail.
  3. Language: The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.

3. Tickets / Itinerary

  1. Prima Facie Evidence Of Contract: The Itinerary is prima facie evidence of the contract for carriage between passenger and us. The Itinerary, these Terms & Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us.
  2. Transferability: The contract for carriage is only transferable as provided in these Terms & Conditions and our Conditions of Contract.
  3. Identity: We will provide carriage only to the Passenger named in the Itinerary or Electronic Ticket. You will be required to produce appropriate identification at check-in.
  4. Identity: We will provide carriage only to the Passenger named in the Itinerary or Electronic Ticket. You will be required to produce appropriate identification at check-in.

4. Fares

  1. Fares

5. Booking of Seats

  1. Booking of Seats

6. Check-in and Other Requirements of Carriage

  1. Check-in and Other Requirements of Carriage

7. Refusal and Limitation of Carriage

  1. Refusal and Limitation of Carriage

8. Baggage

  1. Baggage

9. Schedules, Cancellations

  1. Schedules, Cancellations

10. Conduct Aboard Aircraft

  1. Conduct Aboard Aircraft

11. Liability Limitations

  1. Liability Limitations

12. Time Limitation on Claims and Actions

  1. Time Limitation on Claims and Actions

13. Modification and Waiver

  1. Modification and Waiver